top of page
Diversified Member Credit Union
Tru Solutions


Diversified Members Credit Union’s Commitment to Security 

Each year more and more Americans have their identity stolen and the staff and management of Diversified Members Credit Union want to give you the information you need to help protect yourself against ID theft. 

While we cannot guarantee that your ID will never be stolen we will NEVER request personal information by email or text messaging including account numbers, passwords, personal identification information or any other confidential customer information. 

Fraudulent emails may be designed to appear as though they are originated by Diversified Members Credit Union. Do not respond to any email communications which request any type of personal or confidential information and do not go to any links listed on the email. 

These communications are not originated by Diversified Members Credit Union. Never give out any information that the Credit Union already has to a caller, texter, or email sender. If you contact us we may verify the last 4 digits of your SSN to confirm your identity but we will never contact you and ask for your debit card number or your full SSN. If we need to contact you, it will always be done in a manner that protects your personal, confidential information and we will clearly identify ourselves. One of Diversified Members Credit Union’s top priorities is to safeguard YOUR confidential information and we work diligently to do so. 

We will always work with the local regulatory and law enforcement departments to be certain any type of illegal activity is stopped as soon as possible. We have multi-layer security to protect your confidential information and will continue to be vigilant in protecting it. 


How do I Protect Myself? 

  • Report lost or stolen checks or debit/credit cards immediately. 

  • Never give out any personal information including birth date, SSN or passwords. 

  • Shred all documents containing personal information, like Credit Union statements, unused checks, deposit slips, credit card statements, pay stubs, medical billings, and invoices. 

  • Don’t give any of your personal information to any web sites that do not use encryption or other secure methods to protect it. 

For more information about identity theft and other tips on how to protect yourself and your information please visit the following websites. 

FDIC Consumer Alerts 

Federal Trade Commission 

What is identity theft? 

Identity theft involves the unlawful acquisition and use of someone’s identifying information, such as your name, date of birth, SSN, or account number, without your permission.  Thieves then use the information to repeatedly commit fraud in an attempt to duplicate your identity which may include opening new accounts, purchasing automobiles, applying for loans, credit cards, and social security benefits, renting apartments, and establishing services with utility and telephone companies.  It can have a negative effect on your credit and create a serious financial hassle for you. 

Online Banking Security

Diversified Members Credit Union is committed to protecting your personal information. Our digital platforms use several different methods to protect your information. All information online uses the Secure Socket Layer (SSL) protocol for transferring data. SSL is a cryptosystem that creates a secure environment for the information being transferred between your browser and Diversified Members Credit Union. All information transferred through our digital channels has a 128-bit encryption which is the highest level of encryption. In addition to the security features put in place by Diversified Members Credit Union here are some tips on keeping your information secure. 

  • Never give out any personal information including User Names, Passwords, SSN, Date of Birth 

  • Create difficult passwords which include letters, numbers, and symbols when possible 

  • Don’t use personal information for your user names or passwords like birth dates and SSN 

  • Avoid using public computers to access your GCB-online 

  • Don’t give any of your personal information to any web sites that does not use encryption or other secure methods to protect it 

How does Regulation E Apply to Your Accounts with Internet Access and/or bill pay? 

Regulation E protects individual consumers engaging in electronic fund transfers (EFT). Regulation E is a consumer protection law for accounts established primarily for personal, family, or household purposes. Regulation E gives consumers a way to notify their financial institution that an EFT has been made on their account without their permission. 

What is an EFT? 

The electronic exchange or transfer of money from one account to another, whether within a single financial institution or across multiple institutions initiated through electronic-based systems. The term includes, but is not limited to: 

  • Point-of-sales transfers 

  • Automated Teller Machine transfers (ATM) 

  • Direct deposits or withdrawal of funds 

  • Transfers initiated by telephone 

  • Transfer resulting from debit card transactions, whether or not initiated through an electronic terminal 

  • Transfers initiated through internet Credit Unioning/bill pay 

Regulation E: Electronic Fund Transfers 

This law is designed to protect consumers making electronic fund transfers. The Electronic Fund Transfer Act (also known as Regulation E) was issued by the Board of Governors of the Federal Reserve System and adopted in 1978 as an add-on to the Consumer Credit Protection Act. The law and regulation establish the basic rights, liabilities, and responsibilities of consumers who use electronic fund transfer services and of financial institutions that offer these services. 

How to Contact Us 

Your account is protected against fraudulent transactions in a number of ways, so monitor your account balances and transactions frequently. If you have questions about the security of your account(s) you can contact Diversified Members Credit Union at 313-568-5000. In addition do not hesitate to contact us immediately to report any of the following: 

  • General Internet Credit Union inquires 

  • Lost or stolen Access ID, User Name or Password 

  • Receipt of suspicious or fraudulent mail, email or websites related to Diversified Members Credit Union 

The security of your money and identity is as important to us as it is to you. Let’s work together to protect it. 

Check Your Credit 

Any consumer can request one free copy of his or her credit report per year. Reviewing your credit report can help you find out if someone has opened unauthorized financial accounts, or taken out unauthorized loans, in your name. Contact the three major credit bureaus: 

  • Equifax: 1-800-525-6285 to report fraud, 1-800-685-1111 to order a report. 

  • Experian: 1-888-397-3742 to report fraud or to order a report. 

  • TransUnion: 1-800-680-7289 to report fraud, 1-877-322-8228 to order a report. 

Regulation E – Coverage in Detail 

For a complete detailed explanation of protections provided and not provided under Regulation E; please visit the following link as provided by the NCUA: NCUA – Electronic Funds Transfers (Regulation E) 

How Regulation E applies to a non-consumer using online banking services? 

Non-consumer (business) account(s) such as Corporation, Partnerships, Trust, etc. are not protected by Regulation E. Because the non-consumer account is not protected by Regulation E special consideration should be made by the business to ensure adequate internal security controls are in place that commensurate with the risk level that the customer is willing to accept. 

Precautions a non-consumer should take because they are not protected by Regulation E 

As a non-consumer customer you should perform a periodic assessment to evaluate the security and risk controls you have in place. The risk assessment should be used to determine the risk level associated with any internet activities the non-consumer customer performs and any controls in place to mitigate these risks. 

Additional Resources 

bottom of page